General

License Terms and Conditions – Applicable worldwide except where we publish specific territorial terms and conditions.

These terms and conditions outline the rules and regulations for the use of our Website, our Webshop and of our Applications for Mobile devices and for the Web.

1. Introduction

These terms and conditions (“Terms”) set out important information regarding the rights, obligations and restrictions that may apply to you as a “User” when you access our “Website” at https://www.dragonshield.com, “Webshop” at https://www.dragonshield.com/Webshop, “Sleeve Crafter” at https://www.dragonshield.com/webshop/sleeve-crafter/114-sleeve-crafter.html, https://www.bigar.com and/or access, use or download our “Applications” available on “Devices” such as cell phones, tablets, and personal computers (collectively, the “Services”).

Any reference to "we", "us" or "our" means Arcane Tinmen ApS who owns the https://www.dragonshield.com/webshop/, and any reference to “User”, "you" or "your" means you as a customer. References to "I" and "my" in the theme questions do also mean you as a customer and consumer on Dragon Shield Shop.

The Services may include content and media identification and exploration and, in some cases, access to related “Third Party Applications and/or Sites” that can be used in conjunction with the Services (for example, e-commerce providers, social networking sites, sites accessible via QR codes, information and access feature providers). The Services, where not specifically provided otherwise, are supplied by Arcane Tinmen ApS, Company reg. no (CVR): 24234703, Ørvadsvej 55A, Årslev, 8220 Brabrand, Denmark (in the following referred to as "Arcane Tinmen, we or us"). By using our Services, you (1) represent you are over the age of 18; and (2) agree to be bound by these Terms and any applicable laws regarding your use of our products and Applications. You must also pay any charges for the Services which may be applicable. If you do not agree to these terms and conditions, you may not access or otherwise use our Services.

These terms may be accessed via the Application directly from your Device or on our Website.

PLEASE READ THE AGREEMENT CAREFULLY BEFORE USING THE SERVICE.

2. Copyrights, Trademarks and Licenses

We respect the intellectual property of others, and we expect our Users to do the same.

You acknowledge that all content found within the Services’ design, text, graphics, logos, audio, pictures, videos, software, pricing information and card databases, and other files (collectively, “Materials”) is the property of Arcane Tinmen ApS (“Arcane Tinmen”). These Materials may not be copied, reproduced, distributed, republished, downloaded, performed, displayed, posted, transmitted, exploited, create derivative works or otherwise use any of the Materials in any form or by any means, without express written permission from us. We authorize you to view and download the Materials exclusively for personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices contained in the original Materials. You may not modify or adapt the Materials in any way or otherwise use them for any public or commercial purposes.

Other trademarks and Materials may appear on our Services, but not be owned by Arcane Tinmen, including, but not limited to, Magic: The Gathering, Pokémon, Yu-Gi- Oh!, DragonBall, Final Fantasy, Force of Will, Buddyfight, My Little Pony, Dragoborne, Cardfight! Vanguard, Weiss Schwarz, UFS, Star Wars and World of Warcraft. These Materials are the property of their respective owners.

3. Usage Policy

In the event that you are or become a paying customer of any part of the Application and/or Services or any other product part of our offering, we will provide you with relevant information regarding price, delivery procedure and cancellation options on a case–by-case basis, before completing the payment for your purchase. Any purchase will be effective upon the processing of your payment.

Once you start using our Services, you hereby agree to waive any right to a limited period in which you could revoke your purchase or claim a refund upon cancellation of your purchase (also known as a cooling off period) (if any) available to you under any applicable e-commerce regulations or consumer protection laws. In the event a waiver of these rights is prohibited under the law, this cooling off period shall be limited to seven (7) days or (if shorter) the minimum period permitted by law.

Each time you attempt to interact with our Services, such as when you scan a card, you will send data for which your network operator will charge at your usual data rates.

We may change, suspend or discontinue, temporarily or permanently, any aspect of the Services at any time, including the availability of any feature, database and/or content. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without liability.

Webshop and Sleeve Crafter Purchases

When you make a purchase online at our Webshop on https://www.dragonshield.com/webshop/ and/or Sleeve Crafter on https://www.dragonshield.com/webshop/sleeve-crafter/114-sleeve-crafter.html, by email or by phone, you are placing the order with Arcane Tinmen ApS, Reg. No. 24234703, Ørvadsvej 55A, DK-8220 Brabrand.

If you are under 18 years old or do not possess full legal capacity, you may only use the Webshop and Sleeve Crafter under supervision and with the consent of your parent or guardian. Children may not purchase our products through the Webshop and/or the Sleeve Crafter.

You will have the opportunity to review, correct and delete your data before you place the order. By clicking on the "Pay Now" button you are making a binding offer to purchase the products you have added to the virtual shopping basket.

Once you have ordered your products in the Dragon Shield Webshop and/or the Sleeve Crafter, we will send you an automatic confirmation of receipt. This does not mean that the order has been accepted.

When you place your order with us, you are making an offer to buy, which is accepted by us when you receive a shipping confirmation email confirming the details of the ordered products, your online payment and delivery. It is, therefore, essential that you submit an accurate email address when placing your order.

Arcane Tinmen ApS reserves the right to hold or cancel an order without prior notice or explanation in the event of any matter arising that concerns security or is in breach of any policy or term.

You can request delivery to an address other than your billing address. In this case we will not include the price or billing details to the delivery address, since we will assume that the delivery is a gift to the recipient. Your pricing information will be included in your shipping confirmation email.

We encourage you to print or save a copy of these Terms and Conditions, your online payment information and shipping confirmation email, in case you need to contact us with any questions about your order.

If you notice that any of the information emailed to you is incorrect, please contact us immediately so we can correct it.

Order delivery

Where can I get my orders delivered? We only make deliveries to addresses in the following countries:

  • Austria
  • Belgium
  • Canada
  • Czech Republic
  • Denmark (not Greenland or the Faeroe Islands)
  • Estonia
  • Finland
  • Germany
  • Greece
  • Hungary
  • Ireland
  • Italy (not San Marino)
  • Latvia
  • Lithuania
  • Luxembourg
  • France, Metropolitan (not French Overseas Departments or Overseas Territories, or Monaco)
  • Netherlands
  • Norway
  • Poland
  • Portugal mainland
  • Slovakia
  • Slovenia
  • Spain (not Ceuta and Melilla, Canary Islands or Andorra)
  • Sweden
  • Switzerland
  • United Kingdom (not the Channel Islands or Gibraltar)
  • United States

It is not possible to deliver orders to addresses outside these countries.

When can I expect to receive my orders? Delivery times vary and depend on the address we are delivering the orders to.

Will I be charged for delivery costs? Yes, delivery costs will be added to the prices of the ordered products. You can see the delivery costs in your virtual shopping bag and in the order review.

Will I be charged with Customs duty fees? Yes, there may occur customs duty fees on products send to outside of EU, this fee is additional to the price, and will be paid by the customer (Countries concerned: Norway, Switzerland and United Kingdom).

In most cases, your order should arrive within 10 business days (Monday to Friday, excluding Bank Holidays).

4. Availability of Services

We will do our best to offer you a smooth service, but we give no guarantees that the Services will be fault free or that they will be uninterrupted. If a fault does occur, please report it to Customer Services, at support@dragonshield.com, we will attempt to correct the fault as soon as we reasonably can.

We cannot guarantee that all the ordered products are available in our inventory at all times. We will inform you as quickly as possible if a product is not available or cannot be delivered on time. If the product will not be available in the foreseeable future, we reserve the right not to accept your order.

We will occasionally restrict your access to the Website or to the Services to carry out repairs, maintenance or to introduce new functionality or services and we will endeavor to keep disruption to a minimum.

New Services are subject to a period of testing. This means that a new Service may not perform with complete functionality, may be undergoing testing, may be inconsistently available, may have software “bugs” being fixed by us and may have other issues affecting availability and functionality.

5. Legal Protection and Limitations

You acknowledge that the Services’ Website and Applications (and any other Third Party Applications and/or Sites) licensed by us to you are our property (or that of the relevant third party). You are granted a limited, revocable, non-exclusive, non- transferable (without the right to sublicense) license to use the Services or any Third Party Application and/or Site for the purpose of accessing them.

Except as expressly authorized by us, you may not copy, modify, translate, reproduce, distribute, publish, broadcast, perform, display, sell, assign, lease or sub-license that content, in whole or in part. You agree not to disassemble, de-compile, reverse engineer, or otherwise attempt to gain access to the source code of the Application or Services or any Third Party Application and/or Site. You will not copy any part of the Services or any Third Party Applications and/or Sites or make commercial use of, rent, lease, loan, sell, publish, license, sublicense, distribute, assign or otherwise transfer any part of the Services or such Third Party Application and/or Site to any person.

You agree to not use the Services to: (i) interfere with, manipulate, or take any actions that may undermine the integrity of any rating system used on the Services; (ii) interfere with or disrupt the Services or servers or networks, or disobey any requirements, procedures, policies or regulations of networks connected to these; (iii) collect or store personal data about other Users of the Services; or (iv) harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to any other User without their prior explicit consent.

You will not alter, destroy, obscure, or otherwise remove any copyright or proprietary notices or labels on or embedded within any part of the Services and/or any Third Party Applications and/or Sites. Under no circumstances will we or our respective parents, subsidiaries, and affiliates, suppliers and their respective owners, officers, manager, members, agents and employees, be liable to you for loss of profits, business interruptions, loss of business information, loss of business, opportunity or other pecuniary loss, loss of data or any direct, indirect, incidental, consequential, special, exemplary, or punitive damages or losses, whether based in contract, tort or otherwise, arising out of or in connection with use of, or inability to use the Services which we license to you, any content delivered to you or the Services, whether or not we have been advised of the possibility of such damages or loss. In any event, our liability to you shall be limited to typical and foreseeable damage and shall not exceed the fees for a three (3) month period or the maximum amount of fifteen dollars ($15), whichever is higher. Some jurisdictions (countries, provinces, states) absolutely prohibit some limitations on liability, disclaimer of warranties or exclusion of direct or consequential damages. In such cases only, the above disclaimers, limitations or exclusions may not apply to you to their full extent.

The images of the products on our website are for illustrative purposes only. We try hard to portray the items on our website accurately. However, slight variations may occur. All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note that there may be variations in colours dependent on the calibration and settings of individual screens.

Attention to detail is very important to us. Still, typing errors can occur. In such cases, we’ll correct the error so that the information that applies to the product will be the new, corrected information.

Nothing in these terms shall be construed so as to exclude or limit our liability or that of any third party for death or personal injury as a result of negligence. Nothing in these Terms affects any mandatory statutory rights that you may have as a consumer, except to the extent permitted by law. All trademarks, logos, designs and images used in connection with the Application, Website and Services remain the property of Arcane Tinmen or their respective owners.

If you have any queries regarding us, the Website, Application and/ or Services, please contact us by email at support@dragonshield.com.

We may amend these Terms at any time by posting the amended terms on our Website and/ or by amending the Terms as they are accessed from the Application on your Device. It is your responsibility to review these Terms from time to time to check if they have been amended. If you continue to use the Application and/ or Services or you download any content or upgrade any of the Services after we have posted any amended terms that will demonstrate that you accept our updated Terms. Should you not accept these amendments, Services may be terminated.

6. Pricing

On our Webshop and Sleeve Crafter, the pricing of your order is determined by the country in which you receive the shipment. The currency your order will be charged in Euro or DDK.

We do our best to ensure that all prices on our website are accurate. However, errors can sometimes occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you or you do not reconfirm the order, we will treat the order as cancelled.

All prices displayed in the Dragon Shield Shop and/or Services are subject to change without prior notice.

7. Right of withdrawal and right of complaint

Card Manager Subscription Purchases

Regarding our Services subscription system, including the Digital Card Manager apps, you may cancel your subscription from our services at any time. To request a refund from your purchase - A) if you’re using an Apple Device, you can request a refund following these steps: https://support.apple.com/en-euro/HT204084 B) If you’re using an Android device, follow the instructions on this link: https://support.google.com/ googleplay/answer/2479637?hl=en. Any issues regarding your subscription please write us at support@dragonshield.com and our team will assist you.

Webshop purchases

For non-customizable products, you can change your mind and withdraw from the contract within 14 days. You do not have to give us any reason for changing your mind. For customizable products, like the Sleeve Crafter orders, we don't offer the option to withdraw from the contract in case you change your mind, although we will process refunds in case of damaged products.

You have the right to complain within the first 2 years. If you find defects in your product no later than two years after you received the product, please contact our Customer Service so we can process the complaint.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party appointed by you (other than the carrier) acquires, physical possession of the products. If you have ordered multiple products in one order and the products are delivered separately, the withdrawal period will expire after 14 days from the day of physical possession of the last product.

To meet the withdrawal deadline of 14 days, it is sufficient for you to send your notification of withdrawal to us before the withdrawal period has expired.

To exercise your right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement by contacting Customer Service.

If you withdraw from this contract, we will refund any sums paid by you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).

We will make the refund as quickly as possible and in any event no later than 30 days from the day on which we are informed of your decision to withdraw from this contract. However, we may withhold the refund until we have received the products or you have supplied evidence of having sent the products back, whichever is the earlier.

We will carry out such refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.

We don’t provide an extra period of time in addition to your legal right of withdrawal (14 days) when you can rescind this contract.

Preorder

Preorder items will be shipped to you at their street date. Available products ordered in combination with a Preorder item, will be shipped at the street date of the preorder item. If you want to receive the available products before the preorder items street date, you will have to make a separate order.

Backorder

A backorder, is an order of an “out of stock” product, that will be shipped to you when it is available again in stock. We will ship orders with backorders as soon as the product is available. Available products ordered in combination with a backorder item will be shipped at the availability of the backorder item, or when all the products are available. If you want to receive the available products before the backorder item, you will have to make a separate order.

Returns Policy

For standard, non-customized products, you must send the products back as quickly as possible and no later than 14 days from the day on which you informed us of your withdrawal from this contract. This applies in all cases where you want to rescind this contract.

You must send the products back to the return address as provided on the package, and the returned products must be accompanied by a Return Authorization Number (RA Number), which is set out on a Return Label. To receive a Return Label and RA Number please contact our Customer Service.

If you return the products without the Return Label and RA Number you must expect additional processing time.

We don’t accept returns from the Sleeve Crafter orders, as these are customizable products.

Regarding the condition in which products should be returned, you are liable for any reduction in value of the products resulting from the handling of the products other than necessary to establish the nature, characteristics and functioning of the products.

This means that your refund in the event of withdrawal is reduced proportionately with the reduced value other than necessary to establish the nature, characteristics and functioning of the products. You should be aware that the value will be reduced significantly if you open the packaging, which will result in a much smaller refund if you want to exercise your right of withdrawal. The same will apply if you do not return the entire product, but only parts of it. Please contact us if you would like to discuss a return of products.

The customer must accept the Proof File and pay for the Creative Services before Dragonshield.com starts printing the Design onto the sleeves. The order is considered final and concluded when the customer has accepted the Proof File. As each custom sleeve is individualized to each customer by Dragonshield.com, the customer has no right of cancellation.

What law will apply? These Terms and Conditions are exclusively governed by Danish law, excluding rules of public international law. Any dispute regarding a purchase in the Dragon Shield Shop will be subject to the exclusive jurisdiction of the Danish courts. As you are contracting as a consumer, this will not affect your statutory rights.

8. Unsolicited Ideas and Feedback

We welcome your feedback on what we are currently doing (both positive and negative) through one of the available channels, including the email support@dragonshield.com. Any feedback you provide to us can be used by us on an unrestricted basis and treated by us as non-confidential.

9. Resolving Disputes

These Terms and the relationship between you and us shall be governed by the laws of Denmark without regard to its conflict of law provisions. In the event of a dispute, we want to address your concerns without needing a formal legal case. Before filing a claim against us, you agree to try to resolve the dispute informally by contacting us through the email support@dragonshield.com. We’ll try to resolve the dispute informally by contacting you via email.

Privacy Policy


This privacy policy describes how we process personal data about you as a visitor on our website and user of our apps. The privacy policy also describes your rights in relation to our collection, processing, and retention of your personal data.

When you visit and use our website and/or Dragon Shield – MTG Card Manager, Dragon Shield – Yu-Gi-Oh! Card Manager, Dragon Shield – Poké Card Manager, MTG Manager, BigAR Yu-Gi-Oh! Manager, BigAR Poké TCG Manager, or one of our BigAR Scanner Apps: MTG Manager, BigAR Yu-Gi-Oh! Manager, BigAR Poké TCG Manager, BigAR YGO Card Scanner, BigAR Poké Card Scanner, BigAR Buddyfight – Card Scanner, BigAR DBZ TCG – Card Scanner, BigAR Dragoborne – Card Scanner, BigAR FF – Card Scanner, BigAR FoW – Card Scanner, BigAR My Little Pony – Card Scanner, BigAR SW Destiny – Card Scanner, BigAR Vanguard – Card Scanner, BigAR World of Warcraft – Card Scanner, UFS – Card Scanner, Weiss Schwarz – Card Scanner, BigAR – Vanguard Card Scanner, BigAR – Weiss Card Scanner, BigAR – FoW Card Scanner (collectively referred to as the "Apps"), Arcane Tinmen ApS, Company reg. no (CVR): 24234703, Ørvadsvej 55A, Årslev, 8220 Brabrand, Denmark (in the following referred to as "Arcane Tinmen”, “we” or “us") may collect and process personal data about you. Arcane Tinmen is the data controller for such processing activities.

I. What data do we collect and how?

We collect and process personal data about you when you interact with us, for instance, via e-mail in relation to your use of and access to the website and/or our apps. In this respect, we process ordinary personal data you have provided to us, e.g. your name, e-mail address, phone number, address, display name, customer ID, etc.

Further, we will collect your personal data, such as your display name and/or username, country, gender, date of birth, email address, password, when you create an account, upgrade your services, change your subscription, and when you participate in certain activities, e.g. to receive newsletters. This also entails processing of information regarding your subscription, purchase history and payment details.

We collect payment or transactional information that we use when you buy products or use online services (e.g. postal address, phone number or credit card number). Any information you’ve shared publicly on our forums, or information you’ve sent to an individual or group using our messaging or chat services is also collected, including information you provide when you use our own online channels or third-party channels (such as social networks) or if you link your Dragon Shield registration account to a third-party platform.

Lastly, we also automatically collect personal data from you through cookies when you visit our website as described below. In this regard, we collect information about your online behaviour, such as your IP-address, information about your computers operating system, your mobile device, chosen internet browser and your online activities on the website, provided you have accepted the website's use of cookies. Similarly, we collect personal data about you through technical measures when using our apps, i.e. data regarding you mobile device (such as your device-type, installed software and language preference), and in this relation we may create a unique device or user ID. We also receive information via third party when you visit our page on social media sites or channels (e.g Facebook, Twitter, Youtube, Instagram, Snapchat, etc).We do not process special categories of personal data (sensitive personal data) about you.

We may share some of the data we collect with third parties like Firebase, Microsoft Azure, Klaviyo, Google and Apple, in order to access behavioral analytics, assess services performance, and improve the overall quality of our services.

II. How do we use your personal data?

We limit our collection, storing and processing of personal data to situations where it is necessary for a specific purpose.

Our processing of your personal data is necessary in order to perform a contract to which you are a party, cf. Article 6 (1) (b) of the General Data Protection Regulation ("GDPR"), and for the purposes of the legitimate interests pursued by us, which are regarded not to be overridden by your interests or fundamental rights, cf. Article 6 (1) (f) of the GDPR. Such legitimate interests are, for instance:

  1. providing you the products you bought from our online Dragon Shield Shop and have them delivered to the address you provided,
  2. allow you to register in our account system and use our services,
  3. providing you with services and the display of customized content, integration to our partner apps and targeted advertising both on our apps/websites and on other websites that we advertise through,
  4. communicating with you about our products and services, including sending marketing communications that we believe may of interest to you, including product and service promotions and marketing campaigns, to ask you to fill out surveys and/or feedback requests and to aid with customer service issues,
  5. determining when you link from our app to one of our partner apps or services, so that we can monitor the level of traffic that we generate for our partner apps or services,
  6. ensuring the technical functionality of the website and/or apps,
  7. use the online and offline Dragon Shield experiences we’ve created,
  8. allow you to share information on our public forums,
  9. to create statistics about the general use of our website and apps based on encrypted and/or aggregate user data, to help us develop new products and services,
  10. protecting Arcane Tinmen's intellectual property rights,

Furthermore, certain processing activities are necessary to comply with a legal obligation, cf. Article 6 (1) (c) of the GDPR, namely retaining bookkeeping material pursuant to applicable bookkeeping rules and compliances with laws and requests from a government bodies and/or courts.

Always keep in mind, that if you’re using a Dragon Shield service through a third-party channel like social media, your personal data may also be processed by that third- party according to their own privacy processes. We may use automated decision making in processing your personal information for some services and products. An example is our fraud prevention and detection efforts on https:// www.dragonshield.com/webshop/. You can request a manual review of the accuracy of an automated decision if you are unhappy with it.

We’ll keep your personal information as long as your account is active or as long as it’s needed to provide a service. We have so called retention polices for each of the categories of personal information that we process. If you’d like to cancel your account or for us to delete your data, we’ll only keep information that we need for legal reasons, to resolve disputes or to enforce our agreements.

III. Recipients of your personal data

Where relevant, we may disclose or transfer your personal data to our affiliates, vendors, business partners, other collaborators for business purposes, or when we’re asking other companies like e.g. couriers, shipping and warehouse service provides, payment providers, IT platform providers, fraud detection and prevention providers, survey providers, product catalogue providers and customer service suppliers to deliver services on our behalf; We have contracts with the companies to make sure they only use your personal information for agreed services and meet legal requirements.

Certain recipients process personal data on behalf of Arcane Tinmen and may only process your personal data in accordance with the instructions given by us. Generally, these third parties are not permitted to process your personal data for their own purposes. To the extent we disclose or transfers your personal data to third parties who may use your personal data for their own purposes, such disclosure or transfer will only take place if it is in accordance with applicable law and with prior consent obtained from you, where such consent is required.

When updating your subscription on our apps, your personal data, i.e. information regarding your bank, order number, payment, card type and purchase amount, is disclosed to Google and Apple Inc. which is an online payment service used by us in order to complete purchases.

Our subsidiaries (the other companies in our Group) may sometimes need to access your information to provide services to you on our behalf. Legally, other Group companies will then be acting as ‘data processors’ and will be subject to data processing laws. They need your personal data so they can:

  1. Deliver products and services you’ve requested.
  2. Get in touch with you about your account or transactions.
  3. Send you information about our sites, applications and policies.
  4. Send you any newsletters you’ve signed up for (you can unsubscribe at any time).
  5. Process information that the subsidiary is formally contracted to process on our behalf, e.g. carry out a purchase placed by you.
  6. Identify, review and stop any activities that could breach our policies or break the law Sharing information on Social Media (Features) and Widgets.

If the ownership of Arcane Tinmen changes as a result of a merger, acquisition, or transfer to another company, your personal data may be transferred. If such a transfer results in a material change in the use of your personal data, then Arcane Tinmen will provide you with appropriate notice.

In certain cases, your personal data may be transferred to a country outside of EU/ EEA, e.g. USA and India, for instance, to one or multiple of our affiliates and/or vendors. We ensure that such transfer will be carried out in accordance with the applicable data protection laws. This entails that any party outside of EU/EEA that comes in possession of your personal data must ensure an adequate level of protection, for example, by entering into the EU standard contractual clauses. You can obtain a copy of the relevant information on third country transfers by contacting us as stated below.

IV. Your Right to Opt-Out

You can opt-out of our Marketing communications any time you wish to. We’ll provide a link for you to Unsubscribe at the end of each email communication. Additionally, you can Opt-out of your Dragon Shield Card Manager account by visiting the website https://auth.dragonshield.com/Account/Preferences.

V. Children under 18

We take our responsibilities to the online community very seriously. As such, if you are under the age of 18, we ask you not to use our apps and/or website in any way. We don’t knowingly collect data from anyone under the age of 18.

VI. Data Security, Integrity and Retention

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect your personal data from unauthorized access, disclosure, use and modification.

All external transfers that contain personal information are done using encrypted technology. Credit card information is handled by approved service providers that meet PCI (Payment Card Industry) standards and have appropriate safeguards in place. Although we regularly review our security procedures and evaluate new technology and methods to make our online channels safer, no security measures are perfect or impenetrable.

Should you notice any flaws or concerns in our security, please contact our Customer Service team as soon as possible. In the event of a data breach affecting personal information, we will take appropriate steps to notify you of the breach. If necessary, we’ll also contact data protection authorities.

VII. Use of Cookies

What are cookies

Like most websites and mobile applications, we use cookies to track site usage. A cookie is a tiny text or graphics file that resides on your computer, mobile phone, or other device, and allows us to recognize you as a user. For more detail on how businesses use cookies on websites, please see www.allaboutcookies.org.

The purpose of cookies

We collect information via cookies to improve the website experience for you and for the purpose of conducting website analysis and website performance review.

When you visit our website for the first time, you will be asked to accept the use of cookies. We encourage you to accept the cookies used on our website, because it will help us improve the user experience for you and others. If you decline the use of cookies, there may be a variety of functionalities on the website which you cannot utilize.

Cookies on the website

When you use our website, we do not register any information that can identify you directly. However, we register how you navigate on the site, so we can learn more about how our site is used. We only use this information to improve the website's content and functionalities.

Use of the website without your explicit consent or refusal of cookies is regarded as an acceptance of the use of cookies unless your browser preferences are set otherwise.

For how long are cookies stored?

Cookies delete themselves after a certain period (which can vary) but are automatically updated when you visit the website again. On our website cookies are stored for a period that varies according to the type of cookie.

Cookie declaration

The website stores the following cookies on your system:

Cookie name Operator Purpose Retention period
YouTube Cookies YSC*
GPS*
VISITOR_INFO1_LIVE*
We embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. VSC - *expires at the end of your session VISITOR_INFO1_LIVE - *expires after eight months remote_sid - *expires at the end of your session
Universal Analytics (Google) _ga* _gat*
_gid*
_gcl_au*
collect*
ads/ga-audiences*
These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. _ga - *expires after 2 years
_gat - *expires after 1 day
_gid - *expires after 1 day
_gcl_au - *expires after 3 months
collect - *expires at the end of your session
ads/ga-audiences - *expires at the end of your session
Facebook Cookies fr*
xs*
datr*
sb*
spin*
These cookies are set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookies also track the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. fr - *expires after 3 months from creation time
xs - *expires after 3 months from creation time
datr - *expires after 2 years
sb - *expires after 2 years
spin - *expires after 1 day
DoubleClick IDE*
pagead/landing*
test_cookie*
The cookie is set by Google to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin. IDE - *expires after 1 year
pagead/landing - *expires at the end of your session
test_cookie - *expires after 1 day
CDN Cookies __cfduid The cookie is used by cdn services like CloudFare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not correspond to any user ID in the web application and does not store any personally identifiable information. expires after 1 month
Consent Cookies CookieConsent Stores the user's cookie consent state for the current domain expires after 1 year

Removal of cookies

Generally, web browsers are set up to accept cookies. Although you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

If you wish to reject the use of cookies or remove cookies that are already stored on your computer, you may visit the support sites of your specific browser for further guidance:

Guidance - Firefox

Guidance - Google Chrome

Guidance - Safari

Guidance - Explorer

VIII. Links to other websites

We may display links to third party websites, such as card marketplaces. Please note that we cannot control and cannot be held responsible for the content or activities of such websites and apps. You should always read the privacy policy of a website or app to find out more about how personal data is collected and processed.

IX. Your rights as a data subject

We have taken all necessary and adequate steps to protect your personal data and ensure the rights you are granted as a data subject, which include a right to:

  1. Right of access – you have the right to request a copy of the information that we hold about you.
  2. Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  3. Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records. If we are legally obligated to keep the information or if it is impossible or unproportionate, we won’t delete it but we will only keep it for as long as it is needed and we have time limits on our data systems.
  4. Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  5. Right of portability – you have the right to have the data we hold about you transferred to another organization.
  6. Right to object – you have the right to object to certain types of processing such as direct marketing.
  7. Right to object to automated processing, including profiling – you also have the right not to have a computer make decisions about you directly (this doesn’t include general marketing based on your age or gender).
  8. Right to judicial review – if we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain.

The Danish Data Protection Agency has issued guidelines on the data subjects' rights. If you want to read more about your rights, please click here. Please note that the guidelines are in Danish.

If you wish to exercise any of the abovementioned rights, you are welcome to contact us by using the below-mentioned contact details.

X. Questions and complaints

In case If you have any question about the processing of your personal data or wish to file a complaint in this regard, you can contact us at:

Arcane Tinmen ApS
Ørvadsvej 55A,
Årslev, 8220 Brabrand, Denmark
Phone number: (+45) 82 30 38 38
E-mail address: info@arcanetinmen.com

Further, you have the right to file a complaint with the Danish Data Protection Agency (Datatilsynet) at any time:

Danish Data Protection Agency (Datatilsynet)
Carl Jacobsens Vej 35
2500 Valby, Denmark
Telephone number: +45 33 19 32 00
E-mail address: dt@datatilsynet.dk
Website: www.datatilsynet.dk

XI. Changes to this Privacy Policy

This Privacy Policy will be updated on a regular basis and when necessary due to changes in applicable law and practice and, thus, we recommend that you keep yourself updated in this Privacy Policy regularly.

June, 2021.

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