YOU ASK, WE ANSWER

Yes, most of our products will be replenished, unless they are marked as  “Limited Edition”.

We do not offer warranty on our product(s), but if you are having concerns with  the quality, please submit a Quality Complaint through our Contact Us Page. Please note  that if you have made the purchase through a retailer or another third-party, such as  Amazon, you will need to contact them directly for further support.

Standard-size card sleeves are designed for cards measuring up to 63 × 88 mm  (2.5" × 3.5"), which makes them perfect for TCGs like MTG, Pokémon, Lorcana & Flesh and  Blood!  

Japanese-size sleeves accommodate cards up to 59 × 86 mm (~2.31" × 3.38"), intended to  protect cards from Yu-Gi-Oh! and Cardfight! Vanguard. 

Our sleeves are made using Polypropylene, known for its durability. Polypropylene  provides long term protection from dirt, fingerprints, and scratches. Our playmats, however,  are made of Polyester fabric stitched to a Rubber/Non-Slip backing. Everything else is  mostly made from “Dragon Skin" - aka PU leather (yes, they’re vegan! However, please  don’t try them.) 

Matte sleeves focus on texture and general reduced glare making cards easier to  read under bright lights. Non-Glare sleeve is a more specific anti-reflective feature for  visibility, specifically under overhead lights which can create harsh reflections. 

Inner sleeves (Perfect fit) are thin sleeves that go directly on your card to give it  extra protection before placing inside regular sleeves. Outer sleeves go over your regular  sleeves to add even more protection which assists with preventing wear, keep art sleeves  from peeling and making shuffling smoother.

All sleeves are made by coextruding three layers of polypropylene. In normal  sleeves, all three layers have the same color, but in dual sleeves, the center layer is black and the outer layers have other colors (typically black on the inside and brighter colors on  the outside).

Yes! Have you heard of our Fortress Card Drawer? Read all about it.

With Dragon Shield The Forge™, you have the power to design your own  custom trading card sleeves and playmats. Create personalized sleeves and playmats using your choice of images,  text, and frames to reflect your unique style. Whether you're preparing casual play or  competitive matches, The Forge™ gives you the tools to stand out and make your  deck truly your own. 

Note: Make sure your submissions to The Forge™ does not contain logos, trademarks,  images, characters, catchphrases or any material protected by third party rights, content  that could be considered offensive, provocative, violent, extremist, or sexual in nature.

The full process including production, shipping and delivery typically takes 7-15  business days. Please note that, for Japanese-size custom sleeves, the processing time  could be 7-20 business days.

Unfortunately, if your The Forge™ order was already shipped, we’re unable to  cancel them. If you need to make a change, we will do our best to accommodate. Please  reach out to our customer service team through our Contact Us Page.

Due to the custom nature of The Forge™ products, all purchases  will be final and cannot be returned or exchanged. 

You can upload your own artwork to create fully personalized sleeves. We accept  JPEG, JPG, and PNG file formats. For best results, we recommend using an image with a 5:7  aspect ratio and a resolution of at least 300 DPI/PPI to ensure your design prints clearly and  crisply.  

Please note that all uploaded images will be reviewed for copyright violations,  inappropriate or offensive content, and other guidelines to maintain community  standards. 

Your personalized sleeves are a work of art; we just framed it! Well, that's partially  true. We also always utilize frames on all our Brushed Art sleeves. Currently, we’re only able to have the white border, but you never know... the forge Dragons are always tinkering with the sleeves to improve them - they may switch it up some day! 

Sadly, the D does not stand for Dragon Shield. But it may stand for Definitely. As  in, your customized sleeves are definitely going to be identical to each other. In order to ensure tournament-level sleeves with complete precision, our printers use the symbol to create the most top-notch sleeves for you. All our Art sleeves feature a printing-precision mark, carefully designed by our sneaky dragons to be difficult to spot to the mortal eye. And  the keen observer might already have recognized it as something else; it's actually in the shape of a tiny Dragon Shield logo!

Of course! Our custom sleeves have the same texture and type as our  Brushed Art sleeves. And just like Brushed Art sleeves, your artwork or photo is printed  directly onto the sleeve, so they do not peel or split. The sleeves have a lightly textured  back, ensuring a smooth shuffle experience. 

At the moment, all our custom sleeves feature a Brushed Art texture - but our dragons are hard at work exploring new options for the future!

You can create an account by clicking on Account, in the upper right corner of  the website, next to the cart.

No! You do not need to create two accounts. The same account can be used for  both web shop and our apps.

With a Dragon Shield account, you can view and track your personal order history,  making it easy to reorder items you've purchased before - including your custom sleeves!

Please contact our Customer Support Dragons using our Contact Us Page so we can assist you further! 

You can update your preferences or cancel your subscription by following the link  at the bottom of every e-mail we send.  

Currently, the only way to change the currency displayed is by switching to your  preferred marketplace. Cardmarket uses € (EUR), while TCGplayer, CardKingdom, and  MTGMintCard use $ (USD).

That is normal! The market price of cards fluctuates on a daily basis depending on a  number of factors, and the value of your collection is calculated based on the price of the cards  you own. Since we receive price information from your selected marketplace daily, any market  fluctuations will show as increases or decreases in the value of your collection. 

Yes! You can cancel your subscription at any time. To request a refund, please use  the link below and follow the next steps:  

- If you are using an Apple device, please click here.

- If you are using an Android device, please click here.

Any other issues regarding your subscriptions, please reach out to our Dragon Shield  Support Team on our Card Manager Support Page.

There can be several reasons. Use this list to troubleshoot:
• If the card is sleeved, try removing the sleeve to eliminate glare
• If you are in low-light conditions, try scanning in a place with better light
• If the card is foil/holo, try tilting it in different angles and avoid shining direct light on it
Keep in mind the scanner does struggle a bit more with foil than with non-foil cards. If this list
didn’t help, you can search for the card manually. If you can’t find the card through search, it
may be missing from our database, in which case you can send us a message here to let us know.

Currently, your Inventory and your Decks are two separate sections, and the cards you
add to your decks are not added to your collection. The decks are just decklists, with no connection
to the cards in your inventory.

There are a few reasons why this might be happening. First, check if you have allowed
us to send you marketing emails by going to Menu > See your profile, clicking the cog wheel icon
(Settings) on the top right corner, then go to Permissions and check if the Marketing toggle is on.
If not, turn it on and you should start receiving the emails.
If the toggle was already on, then you may have disabled the weekly emails in your Dragon Shield
email preferences. Open any email you received from Dragon Shield, find the “Update your
preferences” button in the footer, and, once you are on the Preferences page, scroll down to the

“Weekly emails” section. Make sure you have “Yes” selected for those apps about which you want
to receive the weekly emails, then click the “Update preferences” button.
If you are still not getting the emails, contact us here. Keep in mind that weekly emails are only
sent out once a week on Sundays!

When placing your order, make sure you are in the correct country/localization. If not, your shipping details will not be detected. To change it, head to the top right-hand side of the website and click to select the location.

Yes! As long as you are signed up with our emailing list, you will be one of the first
to be notified of any sales/discounts/promotions.

We accept Visa, Mastercard, Apple Pay, PayPal, and Google Pay.

Please reach out to us through our Contact Us page, specifically under “Retailer & Distributors.” Please be advised that in order to become a distributor of Arcane Tinmen, you will need to be part of the hobby/trading card game industry.