Welcome to Dragon Shield Support
How can our dragons help?
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Orders, Products and Website
Quality
Card Manager (Mobile Application)
Retailers and Distributors
Application and Collaboration
Other
1 - Products and Website Start
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I would like help with...
my order
a question
a suggestion
Is your question?
Why do the Sleeve Crafter sleeves have a white border?
Why is there a D on the bottom of my sleeve design?
Can I get Sleeve Crafter sleeves in Matte?
What kind of artwork can I choose for my sleeves?
Are Sleeve Crafter sleeves the same quality as other Dragon Shield sleeves?
Why don't you have my favorite sleeves anymore?
Other
Your personalized sleeves are a work of art, we just framed it! Well, that's partially true. We also always utilize frames on all our Brushed Art sleeves. But you never know... the forge dragons are always tinkering with the sleeves to improve them - they may switch it up some day.
The D
could
stand for Dragon Shield. Or it could stand for Definitely, as your customized sleeves are definitely going to be identical to each other. In order to ensure complete precision, our printers use the symbol to create the most top-notch sleeves for you.
Customized sleeves are available as Brushed Art. But keep an eye on our social media. You never know what is coming up in our Dragons forge next.
You can upload your original artwork or photos to create your customized sleeves.
Our forge is a space for creating personalized sleeves suitable to the community and the game we all love to play.
All sleeves must be PG-13, and we reserve the right to refuse to print sleeves that violate copyrights.
Of course! Our Sleeve Crafter sleeves have the same texture and quality as our Brushed Art sleeves.
On Brushed Art sleeves, your artwork or photo is printed directly onto the sleeve so they do not peel or split.
The sleeves have a lightly textured back, ensuring a smooth shuffle experience.
Our Dragons like to innovate and we are always looking to bring new and exciting new products. There is always the possibility that retired sleeves may comeback in the future.
I would like to
know the location of my order
change my order
return my order
cancel my order
report a missing order/item
report payment issue
Check out our expected delivery times here:
Shipping & Delivery (dragonshield.com)
We are able to change your order until it is ready to be shipped. Once in the air, it is impossible to retreive a package from our dragons!
We are sorry to hear you would like to cancel/return your order. You can find the full details on our refund and cancellation policy here:
Cancel & Returns (dragonshield.com)
We're sorry to hear the dragons may have misplaced something in-fight. Please let us know what is missing:
We support the following payment methods:
Stripe, PayPal, Link.
Should you experience an issue with one payment method, consider using an alternative.
I am missing
my entire order
one or more items
I have checked with
Neighbors and others who may have received my order for me.
1A - Products and Website Details Start
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Where are you located?
North America
Europe
Order ID
Order email
Transaction ID
1A - Products and Website Details End
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1 - Products and Website End
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2 - Quality Start
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If you have a faulty product, please fill out the form and tell us more about the issue.
Make sure you have photo documentation of the issue
and your receipt or other proof of purchase ready. If the form is incomplete, we may not be able to help solve the issue.
I am a ...
Private customer
Retailer
Distributor
If you represent a shop or other vendor, please get in touch with your distributor instead of filling out this form. They will assist you with any issues.
If you represent a distributor, please reach out to your sales representative at Arcane Tinmen instead of filling out this form. They will assist you with any issues.
If you are a customer please let us know the details in our
Quality Form
Quality Redirect
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2 - Quality End
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3 - Card Manager Start
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How can we help?
What is Digital Card Manager?
Are the apps free to download?
What devices and operating systems are supported?
Suggestion
Question
Issue
Let us know below how we can improve!
Let us know more about your issue
Login
Subscription
Missing Cards
Other
If you have any issue logging in in our apps, please try to log in here:
Dragon Shield
.
You can also reset your password at
Dragon Shield
.
If you are still experiencing difficulties, let us know below.
We have two subscription options: monthly and annual, and a 1 month free trial so you can test all our premium features!
If you would like to cancel your subscription, please follow the instructions from:
Google
Apple
Let us know below for any other questions regarding your subscription.
Our aim is to make all cards available before their official release. Sometimes we may take longer to make them available. Once they are ready, you will be prompted to update your app. If you notice a specific card is missing, please let us know below, and, if possible, include a picture of the card.
Card Manager is a series of TCG-specific apps created to help players play, connect, share, and trade. The Digital Card Manager apps include: Magic the Gathering (MTG), Flesh and Blood (FaB), Pokémon (Poke TCG), and Yu-Gi-Oh! (YGO).
Yes, the Card Manager apps are free to download and use. There are some in-app purchases for special features.
You can find the Card Manager apps in
Google Play (for Android)
or the
App Store (iOS)
. The apps are also available for tablets.
3A - Card Manager Details Start
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What App are you using?
MTG
Poké TCG
YGO
FaB
Select your platform
iOS
Android
Web Portal
App version
System version
Device model:
Dragon Shield account email
3A - Card Manager Details End
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3 - Card Manager End
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4 - Retailers and Distributors Start
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How can we help?
Become a distributor
Find a distributor
Join Merchant's Guild (Retailers)
Please be advised that in order to become a distributor of Arcane Tinmen, you will need to be part of the hobby/trading card game industry.
Which trading card games do you currently distribute?
Select all that apply
Magic: The Gathering
Pokémon
Yu-Gi-Oh!
Flesh and Blood
Lorcana
One Piece
Others
Let us know which other ones:
Region:
Africa
Asia
Australia / New Zealand
Europe
Middle East
North America
South America
Countries:
Afghanistan
Albania
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American Samoa
Andorra
Angola
Anguilla
Antarctica
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Armenia
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Australia
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Bahamas (the)
Bahrain
Bangladesh
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Belgium
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Bolivia (Plurinational State of)
Bonaire, Sint Eustatius and Saba
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory (the)
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
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Cameroon
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Cayman Islands (the)
Central African Republic (the)
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands (the)
Colombia
Comoros (the)
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Congo (the)
Cook Islands (the)
Costa Rica
Croatia
Cuba
Curaçao
Cyprus
Czechia
Côte d\'Ivoire
Denmark
Djibouti
Dominica
Dominican Republic (the)
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia
Falkland Islands (the) [Malvinas]
Faroe Islands (the)
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories (the)
Gabon
Gambia (the)
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
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Guinea
Guinea-Bissau
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Haiti
Heard Island and McDonald Islands
Holy See (the)
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Hong Kong
Hungary
Iceland
India
Indonesia
Iran (Islamic Republic of)
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea (the Democratic People\'s Republic of)
Korea (the Republic of)
Kuwait
Kyrgyzstan
Lao People\'s Democratic Republic (the)
Latvia
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Malawi
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Mali
Malta
Marshall Islands (the)
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia (Federated States of)
Moldova (the Republic of)
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands (the)
New Caledonia
New Zealand
Nicaragua
Niger (the)
Nigeria
Niue
Norfolk Island
Northern Mariana Islands (the)
Norway
Oman
Pakistan
Palau
Palestine, State of
Panama
Papua New Guinea
Paraguay
Peru
Philippines (the)
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Republic of North Macedonia
Romania
Russian Federation (the)
Rwanda
Réunion
Saint Barthélemy
Saint Helena, Ascension and Tristan da Cunha
Saint Kitts and Nevis
Saint Lucia
Saint Martin (French part)
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
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Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and the South Sandwich Islands
South Sudan
Spain
Sri Lanka
Sudan (the)
Suriname
Svalbard and Jan Mayen
Sweden
Switzerland
Syrian Arab Republic
Taiwan (Province of China)
Tajikistan
Tanzania, United Republic of
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands (the)
Tuvalu
Uganda
Ukraine
United Arab Emirates (the)
United Kingdom of Great Britain and Northern Ireland (the)
United States Minor Outlying Islands (the)
United States of America (the)
Uruguay
Uzbekistan
Vanuatu
Venezuela (Bolivarian Republic of)
Viet Nam
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Åland Islands
For this area, you will need to be able to acquire a minimum of 500k USD of
Arcane Tinmen
products on an annual basis.
For this area, you will need to be able to acquire a minimum of 250K USD of
Arcane Tinmen
products on an annual basis.
Warehouse?
Yes
No
Website:
We're happy to hear you would like to join our Merchant's Guild.
We are currently restructuring the program and new applications will be processed as quickly as possible, but may take 2-4 months, as we will find the right Trade Marketeer to guide you through the world of Merchant's Guild.
Please let us know the country you are in and your current distributor below.
Country:
Distributor:
Website:
You can find our list of distributors below
Distributors
4 - Retailers and Distributors End
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5 - Application and Collaboration Start
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How can we help?
Sponsorship/Event
Work with us
Are you connected to a Local Game Store?
Yes
No
Event Date / Start of
Event Type
Physical
Online
Both
Event Participants
1 to 49
50 to 99
100 to 199
200 to 499
500+
Event Attendance
1 to 49
50 to 499
500 to 999
1000 to 1999
2000 to 4999
5000+
What type of support are you looking for?
Prize support
Sponsorship
Charity
Please let us know more details below
Thank you for your interest in working with us.
Please attach your CV and add any additional information below.
If you are an artist, please also share your portfolio.
You can find the positions for which we are currently hiring here at:
Arcane Tinmen | LinkedIn
And apply here at:
Open jobpositions at Arcane Tinmen - Apply Here Today
5 - Application and Collaboration End
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Other Start
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To ensure a timely response, please make sure your request isn't related to other categories.
Other End
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Contact details start
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Name
Comment
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what you see
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